Wi-Fi calling compatible smartphone or tablet, Apple iPhone 6 onwards, Apple Watch 3 onwards, Samsung Galaxy devices, S7 onwards, Note 5 onwards, Affect the accuracy of 1800/1300 services, Place the wrong area code in front of a landline number if you’re in a region where area codes overlap such as VIC/TAS, NSW/ACT, QLD, SA/NT or WA, If you’re on the 4G network, your calls will seamlessly move between the Wi-Fi and 4G networks, If you’re on the 3G network, your calls will drop out when you leave Wi-Fi coverage, If there’s no mobile connection available, your calls will drop out when you leave Wi-Fi coverage. If you’re on a plan you’ll have access to HD Calling straight away on compatible devices, including pre-paid. last updated – posted 2017-Jun-5, 2:09 pm AEST posted 2017-Jun-5, 2:09 pm AEST User #328589 51 posts. Wi-Fi Calling technology is designed to let people make and receive phone calls over their household Wi-Fi networks, to help address situations where one may live in a mobile blackspot or not have … Calls to destinations other than Australia over Wi-Fi Calling when roaming overseas are not enabled and will need to be made over the mobile network. If you have one of these devices with up-to-date software, you’ll be among many now experiencing the benefits of HD Calling. Australia’s largest 5G network. However, data used via non-Telstra broadband will be charged (or taken off data allowance) based on your current provider’s plan. Easily switch mid call between voice and video. For example, Skype and Viber may already be familiar brands and apps to you. If you're after a pocket WiFi modem on Telstra, you've got plenty of choices. Share. Ensure you are back within Wi-Fi coverage if you would like to re-establish your call back to Australia at no additional charge, else standard charges will apply for calls made on the roaming mobile network. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. Experience excellent quality video calls using the latest tried and tested technology. If you have an older device, you may find that it supports Wi-Fi calling but not Wi-Fi SMS. The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. And, more and more devices will support HD Calling as it becomes adopted as the new standard. It means you can’t use Wi-Fi calling with your current Wi-Fi hotspot. Recommended for … Some customers may be required to turn on Voice on 4G in their settings as well. Plans Available on the Telstra 4GX USB + Wi-Fi Plus. Both use WiFi … Calls to destinations other than Australia over WiFi Calling when roaming overseas are not enabled and will need to be made over the mobile network. However, this can sometimes: We recommend using Telstra DNS for best results. Does MessageBank® work using Wi-Fi calling? Wi-Fi calling will still work as normal on a non-Telstra broadband Wi-Fi connection. Device manufacturers are choosing to enable Wi-Fi SMS for more recent models (e.g. The Telstra 4GX USB + Wi-Fi Plus have three available broadband plans for a contract period of 12 or 24 months. A mandatory settings update will appear on your device (it’ll appear as a pop up). What is VoWifi? Note: For Wi-Fi Calling capable phones not purchased at Cricket, Wi-Fi Calling will not work on Android. Wi-Fi calling only kicks in when you can’t make calls because there’s no 3G or 4G network coverage. Can I use Wi-Fi calling on a VPN? If you have one of these devices with up-to-date software, you’ll be among many now experiencing the benefits of HD Calling. From today, iPhone users, as well as customers with the newly launched Samsung Galaxy S8 … Please use the mobile network when making emergency calls while outside of Australia. Can I change my call forwarding settings when I’m on Wi-Fi calling? If you have a Telstra mobile with a compatible device, you’ll be able to make voice calls using you Fixed Broadband Wi-Fi connection at home or whilst on any suitable Wi-Fi connection when roaming overseas to make and receive calls back to Australia at no additional charge. Voice over Wi-Fi is a term to describe the delivery of telephone services using Voice over IP (VoIP) technologies from mobile devices connected across Wi-Fi. It’s currently supported on Telstra Pre-Paid and Boost. Please note: if you have Call Select, Call Manager and/or Mobile VPN on your service, your service will not be migrated to WiFi Calling. Please note that phones bought from other UK telecom providers are unlikely to support our WiFi calling, with the exception of iPhones, which should work regardless. It will work on iOS. Please note, the device will need to be running on the latest operating system to receive the settings update. What if my calls sound worse on Wi-Fi calling? Standard charges apply. Telstra Video Calling is the next step in mobile video calling technology. HD voice gives you clearer calls and reduced background noise so your callers will sound like they’re right next to you. and are using a WiFi Calling compatible device with the latest software. Why can’t I use Wi-Fi calling on my friend’s home network? When you make a call, your smartphone tries to connect to the mobile network first. WiFi connectivity is widely used in other communications media. Wi-Fi SMS enables you to send and receive SMS on compatible devices when you’re connected to a supported Wi-Fi network. Depending on the device type, there are two ways in which you’ll know that this is now supported on your device: For all other devices, please see the device list for more information. Using Rich Communication Services (RCS), Telstra customers with a compatible mobile on an eligible plan, will be able to access a number of new features including group chat, file transfer and location sharing . Plus when roaming overseas and connected to Wi-Fi, Wi-Fi Calling allows you to make and receive calls back to Australia at no additional charge. This means it’s not using the mobile towers, which is how we normally identify where calls from your phone are being made from. The service allows Telstra customers to make voice calls to any number they could dial from their mobiles, using a compatible Google device. For example, if you make a call in VIC (03) but close to the NSW border without adding the (03) area code, the default location of NSW (02) may be recognised by your phone and tell you it’s a wrong number. The Telstra 4GX USB + Wi-Fi Plus. We also check ongoing performance of Wi-Fi compatible phones to ensure they’re working correctly. Yes, if it’s less than 4 years old and you’re using a Telstra Gateway or Smart Modem, Wi-Fi calling will work. Why is Wi-Fi calling saying I’ve got the wrong number? It’s currently supported on Telstra Pre-Paid and Boost. So your Wi-Fi voice calls are protected by the same industry standards as mobile calls. Telstra Wi-Fi SMS means we can deliver SMS messages to smartphones when they’re connected to Wi-Fi, but not able to connect to our mobile network. Because Telstra Messaging is underpinned by Rich Communication Services, you won’t need to worry about who uses what messaging app anymore. Once VoLTE has been activated customers should experience a seamless … If you are an eligible customer and want to use Vodafone Wi-Fi Calling, you must. Will I be able to send and receive both SMS and MMS over Wi-Fi? If that doesn’t work, it uses Wi-Fi calling. So we’re giving it a next generation edge, by enabling Wi-Fi calling capabilities across more smartphones than ever before. All our customers with mobile on a plan will have access to Wi-Fi Calling straight away including Pre-Paid. However, it’s not currently available on Belong. WiFi calling allows you to make calls and enjoy high-speed Internet over your existing WiFi frequency. Follow the steps below. These are a small sample of devices that have not been tested or sold by Telstra. Now rolling out in selected areas on selected plans. Experience clearer calls and high definition voice quality with HD Calling on a compatible device. Your mobile simply uses your Wi-Fi network instead of the mobile network, so you can make and receive calls as you would normally. If you have one of these eligible devices, there’s nothing for you to do – we’ll automatically enable Telstra Video Calling for you. If your device isn’t listed, be sure to check back regularly as we’ll be updating this list as more eligible devices become available. Yes, emergency calls will still work whether you’re on a Telstra broadband Wi-Fi connection or another provider’s connection. Update your device Update your device with the latest software. Your mobile simply uses your Wi-Fi network instead of the mobile network, so you can make and receive calls as you would normally. To avoid this, adding the correct area code to numbers in your phone book will solve the problem. Enable VoLTE Enable 4G Voice & Data (VoLTE) in device … Otherwise, try moving back into a mobile coverage area and turning the airline mode on and off. You'll need a mobile internet device, either a mobile broadband Wi-Fi device, a mobile broadband dongle, a laptop or a tablet. The millions of Telstra customers who own an iPhone 6 or later can now make and receive mobile calls wherever there is an accessible Wi-Fi connection, including over home Wi-Fi and at more than 900,000 Telstra Air hotspots across … If you can use Wi-Fi calling on your network but not on someone else’s, it may be because: Why I can’t see the Wi-Fi calling symbol on my phone? As we progress, more devices will support Telstra Wi-Fi SMS. For your modem to support Wi-Fi Calling it needs to have: Nothing, except the number of device supported. Please note: if you have Call Select, Call Manager and/or Mobile VPN on your service, your service will not be migrated to HD Calling. HD Calling enables simultaneous calls and 4G data connections so you can multitask more easily. Data used via your Telstra home broadband Wi-Fi connection is unmetered, meaning it’s not charged. Both these technologies leverage the Office 365 Phone System, which acts as the Cloud PBX to manage inbound and outbound phone calls for Skype for Business and Microsoft Teams. We’re looking at enabling MMS over Wi-Fi in the future. Standard charges apply. Can I get Wi-Fi calling on Telstra Pre-Paid? Telstra has a whole range of portable wireless hotspots available, including both 4G and 5G devices, and SIM-only plans for those who already have their own modem. Our smart devices might offer us a myriad of ways to connect with one another – video calling, instant messaging, even livestreaming ourselves via social media – but the voice call is still at the heart of mobile communication. Vodafone Wi-Fi Calling is not available to customers on prepaid plans. Join our online community that's open 24x7. This is the case for: You’ll need to perform a software update for the following devices once the firmware has been tested and released: Have a Telstra approved Wi-Fi SMS compatible device, Have updated to the latest device OS software, If you have a Telstra fixed broadband service, the data associated with the SMS is unmetered, If you have a non-Telstra broadband service, the data associated with the SMS will be charged (or taken off data allowance) based on your current provider’s plan, Uses an unsupported internet service provider, Is outside of Australia. Calls made to emergency services while using Wi-Fi Calling outside of Australia are not supported. No, your phone will always make and receive calls over the 3G or 4G mobile networks whenever it can. We’re enabling compatible devices to make video calls now operating on the 4G and 4GX services on the Telstra mobile network. Can I use Wi-Fi calling for all my calls, all the time? If your modem is from another Internet Service Provider (ISP), you’ve purchased yourself or over 4 years old from Telstra, the modem/router might be compatible. What if I make a Wi-Fi call when lots of people are on the internet? It could be because you’re in a location where more than one area code is present, such as around the borders of VIC/NSW, TAS, NSW/ACT, QLD, SA/NT or WA, and your phone recognises the incorrect area code. Calls made on Wi-Fi Calling when roaming will drop out when you leave Wi-Fi coverage. We’ll make Wi-Fi SMS available to select compatible devices that have been tested with the technology to ensure the best possible experience. No, VPNs are not supported. If you’re on a voice call inside your house, for example, and are connected to your Wi-Fi network, a compatible Voice over WLAN device would hand off the call to … Telstra Wi-Fi Calling Firewall Requirements. Once dates are known, they’ll be published there. Simply download your eSIM profile using a QR code in your eSIM Card, and we’ll connect you to the Telstra mobile network. We allow you to use any DNS on your Wi-Fi modem. Apple iPhone 6 and later). Can I make a Wi-Fi call using a mobile or Telstra Air® hot spot? … Telstra launched the technology in late 2016, but device compatibility was limited. Your location will be recorded as the ‘default regional location’. You’ll be able to make calls in your home even if you have no coverage in the back room. Can I change my call forwarding settings when I’m on Wi-Fi calling? Yes, when roaming overseas and connected to Wi-Fi, Wi-Fi Calling allows you to make and receive calls back to Australia at no additional charge. Telstra pre-paid mobile broadband service allows you to buy a set amount of data and pay upfront. Choose from a range of dongles and mobile broadband devices for portable wifi. No. Source. Yes, your MessageBank® and your EasyCall® features such as call waiting, call conference and #100# will still work as normal on W-Fi calling. An eSIM is a digital SIM technology available on compatible devices. You’ll also receive SMS delivery notifications when sending messages to other Telstra Messaging users. If my device supports Wi-Fi Calling will it also support Wi-Fi SMS? Telstra Messaging is the next generation in messaging technology. But these have connected with some volume to Telstra VoLTE. Our customers who experience in-building mobile blackspots will benefit from Wi-Fi calling technology available on iPhones from today.. Plus when roaming overseas and connected to Wi-Fi, Wi-Fi Calling allows you … Telstra Messaging allows you to connect with multiple people by creating groups with other Telstra Messaging users. Australia’s largest 5G network. 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