II looked to see if it was something through that app IFTTT but we don’t have anything on there doing anything with the lights? What to do when Philips Hue Bridge Still Won’t Connect. I have had the same problem a number of occasions, which I have cleared up by deleting only one of the Hue devices in the Alexa app, and then adding it as a new device, prompting the app to go through all of the steps of adding back the Hue bridge and granting permission as a skill. Also, make sure that Alexa can easily understand the group name that you have assigned for your Philips Hue. It won’t come on at all and appears completely dead. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on. You can fix this problem by switching on all the bulbs and resetting your brightness level. I assumed bulb blown. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo 2. Google Home and SmartThings : Everything You Need to Kn... What Is The Best WIFI Sprinkler Controller? I have 6 other strips to shorten but am concerned that they will have the same problem. Firstly, take your Philips Hue lights, connect them and turn them on. ... of course, was a doddle. d. Search for the bulbs that the app is not able to control. I know the lights repeat the Zigbee signal but it still does not solve the problem. To note that I have exempted the app from the save battery list. Any solutions? If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. I have a standard dimmer switch. You may have to restart your Philips Hue bridge or manually turn your lights off and on to fix it. It is in a desk lamp, not a dimmer switch. Serial number is 342ACE 7EA, Please give instructions for bulb replacement. You simply screw in the bulb, power on the lamp, and then hop into the Hue BT app to connect to it. I’ve tried all the quick fixes but still nothing… what is next ? Delete the bulb and add it again to the Hue Bridge. I have followed all set up instructions, “discover device” instructions. Your email address will not be published. Basically, you’ll either need to check your dimmer switch for any defects, pick up the aforementioned dimmer switch or replace the Hue bulb. Using Philips Hue with Bluetooth or Bridge Get your Philip Hue Bridge, and at the back, you will find small gap marked as “restore factory setting.”. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Note that the bulb will always be marked by a serial number of six digits on the side. It is also worth checking the Hue bridge to make sure the lights are on and not flashing. It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) Interent Connection – This should be a constant blue when connected to the internet. Read our full guide here – How to Fix Unreachable Hue Bulbs. I then tried to get the app to find the bridge with no luck. How can I get the app to recognize the bridge is connected and working? Look on the dimmer label for LED and CFL. Check that the ethernet cable is securely connected to the bridge and your router. Still “unable to connect.”. Philips Hue, now under the Signify banner, released a host of new and updated lights and smart home devices Thursday, adding Bluetooth connectivity … Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. When I first connected the bridge everything worked fine. There is only a large purple Philips rectangle where one would expect to find a “SEND” button. I was able to tell Alexa to turn the individual rooms on with no problem until this last week. The serial number is printed on the bottom part of the hue bulb. I am getting headaches. My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. She tells me to check the hub connection which I have. Can’t ‘link hue to alexa.’ Once you’ve gone thru the ‘set up’ of the lights and are stuck on the ‘linking,’ press the big button on the hub and say ‘alexa find devices.’ She should respond with how many are found and they show under devices on the alexa app. Bulbs must be within 40 to 60 feet of the bridge. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! Any ideas on what I can do to fix these issues? If you set Siri up successfully within Philips Hue, but the Bridge unpairs randomly from HomeKit at some point, it’s likely because you removed the Hue … If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Then click “ok” to connect the lights to the bridge. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! In fact, you can set up Hue bulbs using voice control on a recent Echo device (Amazon Echo Dot third-gen, Echo Plus first or second-gen, or the latest Echo Show). But if for some reason it doesn’t and all else fails then you can do the following sequence. This was a huge problem that we had in our house. Philips has updated the Hue line with Bluetooth-equipped bulbs replacing the Zigbee-only ones, but they still need the Hue Bridge to work with HomeKit. Enter serial number of the hue bulb you’re trying to connect. Sounds like a faulty bulb if it does the same in a different fitting. I’ve tried every fix I can find including resetting. Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. If it does not stop flashing then ensure your router is connected to the internet. The only option I have not tried is entering the Serial #. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. b. I’ve also been experiencing an issue where my bridge loses internet connection. d. Also, make sure the bulbs are near each other for them to receive signals from other bulbs and the Hue Bridge. However, the lightstrip can not be found. It took us a while to figure this out, but luckily there’s an easy fix! The one in the desk lamp, right next to where I work, is buzzing and flickering. This does not exist on my bulb. For the $$$ spent, this is ridiculous. I have viewed the pics of bulbs online where the serial number is located. I bought two 4-pack hue White A19 bulbs from Best Buy to connect to the Philips Hue bridge and colored lights starter pack I received for Christmas. Same light flickering on another outlet. Hasn’t stopped. As soon as I unplug it, even when turned on it turns off. Try out the first process of reviving its function which includes the use of the Hue Bridge as we saw earlier. Reset the light will make it factory new. Unbeknownst to be, the access point had gone bad for one reason or another. It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task. You need a dimmer designed for the very low current draw of LEDs. Disable the Philips hue skill and later reactivate it with the use of Alexa app. If you see any part of this button that is not lit then it means that you need to reconnect the Hue bridge again. Installed the hub and it found the 4 x bulbs fairly easily (and I have a 3 story town house and one is far away!). Amazon Alexa app find the bulbs double, so half of the time can not swift the light. Go to settings, c. Tap on light setup. When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. My daughter has a strip that was shortened (and cut in the correct zone) The middle light is the only one that will change colors while the outside two just stay lit brightly lit white. I have a lantern in the kitchen with light strips around, they are powered by the mains, are picked up by the bridge and the app, however will not change colour like the other strips lights other on my center isle and upper level units. I have set up to switch on the lights when I get home. is my bridge broken? Have you logged into your Hue account on your new phone via the Hue app? For example, you probably aren't going to … My hue devices are only 9 months old. Check whether the speaker is already connected with another Bluetooth-enabled device. Any suggestions? Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. Sometimes the lights will respond, sometimes not. Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. What is the solution to this problem? I created a “goodnight” routine in Amazon echo to turn off 11 lights, 2 Wemo switches, and dim 2 more lights. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. Did you figure this out? This is a common problem found on different bulbs, and it can also occur on the Philips hue too. Make sure you make check your internet connection by looking at the center button light on the Hue bridge. I have had Hue bulbs for 2 years now. Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. At these prices, Hue with Bluetooth bulbs cost the same as standard Hue lights. It cannot be found through the software either. Method B involves connecting via the bridge ... you simply need the Philips Hue Bluetooth app (‘Hue BT’). Speaking of Amazon Alexa, if the Amazon Echo does not connect to your Philips Hue then there is a really simple solution: a. If you encounter problem with pairing or connecting your Philips Bluetooth speaker with your smart phone, try the following. For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. My Hue app connects just fine when I am home but now will not connect when I am away from home. Verdict. HORRIBLE PRODUCT as far as I am concerned right now! Light D shows that the Hue app has control of the lights. On your smartphone, delete the headphone from the device list under Bluetooth. Well that's Bluetooth for you. Philips Hue bridge has no internet connection Check that the ethernet cable is securely connected to the bridge and your router. Hi everyone, I just bought a Lightstripes Plus in order to fit with my others Philips Hue lights (E27 Bluetooth). At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. How To Make Your Dumb Air Conditioner Smart, How To Mount Blink XT and Blink XT2 Cameras, How To Make Your Dumb Blinds Smart (DIY Smart Blinds), Register Your Robot & Get 15% Off Your Accessories Purchase, Google Home and SmartThings : Everything You Need to Know. Also i am unable to connect with the hue through the Hue app. The Philips Hue Go lets you unplug your smart lighting and take it with you – that in itself is unique. -Attempted factory resetting hue bridge. Philips Hue bulbs have been voted among the best lights that provide your home with natural and beautiful blending lighting altogether. diysmarthomeguide.com is a participant in the Amazon.com Services LLC. I am stumped (and frustrated beyond words). It used to work properly but for the last few weeks this is not the case. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Any guidance would be gratefully received! Side Note: If your Hue Bridge and Amazon Echo are on the same wireless network then it should be an easy pair up. Select the type of device—in this case, Philips Hue. I do everything the page asks. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. I even added the IP address in the search also with no luck. Connecting the bulb to your Wi-Fi network means that it doesn't lose its connection because it's not dependent on your phone being in the house. But Google does not support multiple groups for a single light, where Alexa does. Go through the Siri setup process again in the Philips Hue app and it should work this time around. After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. After getting yelled at by my wife enough times I figured it was time to find out how to fix the “no hue connection” error that we had been seeing with Philips Hue. Support was useless. Only a month old purchase from the store. Seems that network changes or other network issues cause Alexa to forget the connection to the Hue bridge, even if the devices are still listed in the app as unresponsive. Make sure that your hue bridge lights are solid and not flashing. There are only certain area you can cut the strip. It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO. However they will all turn on if I use the Alexa app and also the Philips hue light switch. Look for the lights that you are unable to control and thus click on the “info option.”. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. They are connected to a hue bridge (version 2) and and Amazon Alexa. Despite Alexa being linked and saying ok when I attempt to switch the lights on or off nothing happens. I just bought two hue GU 10 spotlights. Obviously Hue has very poor intergration with both Alexa and Google. There are a few different reasons this could happen so I decided to write this post about it and some of the different ways to fix it. My Phillips hue system purchased 21 days ago has a bulb that initially worked but will no longer light. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. My Hue bridge is connected and all lights are a constant blue. Typically, what I have found is that with flickering and buzzing bulbs is that it’s either a faulty Hue bulb or you are using them with a dimmer switch. Believe me, I know….been there, done that. I cut my strip exactly correct spot with very sharp sissors and now they wont turn off. Why have they stopped turning on with the group voice command? Do note that your bridge does not require an internet connection, your hue lights and app will all work fine without this. I don’t know what to do at this point and of course there does not appear to be any sort of Hue customer service support number to call. This has probably been connected to another bridge and now "defends" itself against the new bridge. Such a waste of time, not happy!!! A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? Help!! Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. Go ahead and press the connect button on the bridge and that should get you connected. That did not work. Read: Our full guide on how to connect Alexa to Philips Hue here. Of three things: there are a few seconds and then turn off, she does!? lights., right next to where i work, is buzzing and flickering it again to the bridge... you need! 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