There is no clear definition on the website, on the phone message system, or in the conversations that I had with the initial customer service representative that I could not cancel my vacation and get cash back. The Hotel is very,very ... very old...!!! Now when you book a direct flight that does not mean it is a non stop flight either. We made a point of asking our concierge to book us at “sit down restaurants” as we did not want to deal with a buffet at dinner and based on the literature provided by Apple andIberostar we were looking forward to 4/5 star dining. It is easy to explain why we worried about the food and pools. I explained to the customer service representative that when I booked I told them I wanted to stay till Tuesday because I didn't want to travel on Monday my Anniversary. When we came back home we sent a complaint to Apple Vacations demanding a full compensation for the ruined vacation. Below is the text of a letter I sent to John Mullen, President of Apple Vacations and their response. My issue was not the 6:50 am departure, it was the fact that we arrived at the Resort at 11 am and could not get into our room or any room until 3 pm. At that point I was disgusted with the whole process. We had doubts about the sanitary conditions of the pools and bars. The two ladies names are: mary alice walthall & diane rone, please refund their money back to them, thanks again you can reach me @ [protected] - william. For a 5 star hotel, this seems unacceptable and a true rip-off. When we booked him the agent never told us he could not take it. It was difficult if not impossible to get a salad unless you raided the condiment section of the burger buffet and used the lettuce, tomato and onion as a basic garden salad. If you wanted to live at the beach, were not concerned with the above referenced dining issues and did not want any other activities I think you would have a decent time at this Iberostar resort. (I do not have the exact time we departed since my watch battery went dead that morning). We have a trip booked to Punta Cana in March with Apple Vacations. page 2. He called the and informed us that our activity is schedule for 11am with pick up at 9:55am. From that point on we accept the fact that the representations in Apples web site and in their literature had been grossly embellished and that Apples rating system had no direct relationship to the actual service at the resort. Due to this, I slept without observing the bed sheets. Overall; We waited almost until 3:00 am and no one came. It is now 9:30 pm and we are finally here. Our plane to Philadelphia departed at 5:11 am. What a waste of time and money. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. • Expert entertainment teams and sports and entertainment programmes. The seats were in row 34 right beside the engine and it was the loudest I have ever experienced on any flight I have ever been on. In our case the staff proceeded to break down the room around us as we ate and used the room to store then retrieve chairs, glasses and tables. I do not remember any of my information. Use this comments board to leave complaints and reviews about Apple Vacations. e. Most of the chambermaids did not understand English so you needed to get a hold of the concierge to get almost anything done to include having the maid refill the bottle water in the refrigerator, get an extra pillow etc. This was a pleasant surprise especially if you were dressed up for dinner and did not want to arrive at the restaurant soaked due to the near 90 percent humidity. 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