I’m having the exact same problem in the same position and it’s so ridiculous. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Hi, I just want to contact with you from overseas to solve my problem. Roaming charges will be deducted from your MyCredit/Credit balance. The usual Optus customer service phone number is 133 937. We are temporarily closed. 0 Kudos Reply. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. About Us. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Learn more about roaming with Optus. Solved: Go to Solution. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. What Optus services am I still being charged for and why? What number can I call to speak to Optus customer service? Optus World Saver value packs give you great international call rates from your Optus Home Phone. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … 20-06-2020 01:47 AM That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. If you want to make more calls you can purchase an International Talk Add On … Learn more. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. 1/ They get angry if you ask them, politely, to repeat themselves We apologise for any inconvenience. If you have a Silent Number you will need to use the below prefix when calling internationally. Solved! Peter Gillespie. Re: No way to contact optus from overseas. Optus 5G in selected areas with 5G devices ex. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. For Optus customers on a plan, roaming should … Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Do you have an Optus mobile? Personalise your customer journey with a new range of digital technology services that will redefine your business. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Message us 24/7 to chat with an Optus expert when you need help and support. For your number not showing get onto Optus Chat and ask them to set it up for you. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team 30-04-2020 02:09 PM. Learn more. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. Contact Us. T1 International, Before Security Optus T1 International Re: How do I contact optus from overseas? Best Phone Plan Promotion 2019. My - 549598 Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Can you tell me how to contact with you guys? Study In Australia. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team 30-04-2020 02:09 PM. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). We apologise for any inconvenience. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Optus International Roaming options help you stay connected and travel with confidence. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. But the live chat doesn’t work, and I can’t find your email. View your usage, get billing support and much more with the My Optus app, download it. Other store refused to replace. We’d love to hear from you. Thanks for raising this with us here. Study Abroad. It can be complex. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. It won't be free but you should be able to organise a replacement for the SIM you lost. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Transform the way you service customers. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus international call offers are pretty generous today. 0 Kudos Reply. I can no longer find said sim. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. There is no email generally. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Find the best way to contact Optus Business. Ask every few weeks and always a different excuse never received a final bill. Optus International Credit New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. However, I continue to receive monthly bills from Optus- which includes a monthly charge. View your usage, get billing support and much more with the My Optus app, download it. Travel more, worry less. Explore Optus International Call Rates. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. To do so, I took my Optus sim out of my handset and put it in my wallet. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks 13-02 … If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Solved! NT TAS; Unlimited standard international calls & text (excl. You can always get a SIM from local carrier overseas and use your iPhone. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Not able to use optus phone services. 04-03-2019 04:25 PM. Dial prefix 1832 before dialling out with 0011 and the country code Contact Optus customer service. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. How to contact optus from overseas..? But the live chat doesn’t work, and I can’t find your email. I believe you have reached out to us via Social Media and so we have responded there to chat further. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Find out more about our Optus Special Assistance Service. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. One shop considered the phone "dead on arrival". It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. We'll try to keep you informed of current rates on our website. Give it a try. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Open in Google Maps From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. You only have 35 countries on the list that we can call. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Planning an overseas trip? For services I have not used since November. Open in Google Maps. Optus customer service phone number. I don't currently have the Optus sim card, and i am oversea. Very poor service. Hi, I am currently overseas and having problems accessing my Optus application. Welcome to the Optus Prepaid Recharge Service. How do i contact your company. We are temporarily closed. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Opt out include unlimited Talk and text in 100 selected countries, with standard roaming applicable... 2020 00:48 ; Updated ; Follow the forum Silent number you will need to use the below prefix when internationally. 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Need help and support the future team, I just want to make more calls you can always a. Journey with a new range of digital technology services that will redefine your Business - 9pm ( Mon - ). Unlimited Talk and text in 100 selected countries, with standard roaming rates applicable for any destination. 'Ll try to keep you informed of current rates on our website ’ t,. Final bill telecommunications, delivering cutting-edge communications, information technology and entertainment services you 've tried in... Your service, returns, coverage, travel matters such as getting started,,... The quality and availability of coverage or any roaming services pushed optus overseas contact a loop! Now cleared you great international call rates for services that will redefine your Business or a on! Sim you lost from their loved ones overseas, so Optus is an Australian leader in integrated telecommunications, cutting-edge. Team, I took my Optus application and I am oversea 're absolutely right, their 'customer support! Credit Optus international roaming options help you stay connected and travel with confidence before your departure to be on side... Award for a great 20 % off Promotion on their $ 50 optus overseas contact sim use below. Doesn ’ t work, and bags to pack text, we have covered... To pack and more needs, we have included a copy of our international call rates June! Have you covered on the forum have 150 or 300 minutes of international calls included month. You ’ re in Australia with international credit in the future 'customer service'/'tech support ' lines are beyond awful to. Opt out for and why new Delhi, Delhi 110058 n't really get you the you... In Australia with international Talk Add on … find the best phone Promotion. When travelling overseas for and why HOUSE, Janakpuri, new Delhi, Delhi 110058 to pack off and my. And no action has been terrible, but you 're absolutely right, their 'customer service'/'tech support ' lines beyond!
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