Perhaps decide if the cost of the item is worth the hassle. I did not sign that the ITEM as received. The buyer may not be checking messages. I sold a collectable item for £109 plus post and heard nothing, then on the 29th day received a return request stating that the buyer “thought it would be bigger”. I lost about $50 on the deal. Buyer says not received, opens Item not received case. PayPal item not received questions. The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Ebay had no legal right to interfere with the auction/sale. Amazon refunded buyer but item was not returned. The net amount returned to the buyer is $97.10. It was a Doctor Who model built to scale by Character Options. I paid through ebay. I had delivery confirmation on it but it had not been updated to show the item had been received. good one wanting to pay them back--in china some people work their fingers to the bone for $5 a week---and not just a 40 hour week. However if the buyer paid you with a card or transfer from a bank account then the refund will be returned to the source of payment he used. Good luck … Cash is safer for both of you. I auctioned an item worth £725 on ebay. I've received a refund before and then the goods have turned up. eBay obviously do not protect its sellers and will not be selling again ever on eBay. Obviously if it was a lot of money that's different. Item delivered. I have filed formal complaint, all can be documented and eBay has done nothing. After two days, I saw that the payment is automatically returned to buyer without any dispute: Status: Reversed Since she never returned the item to me, I don't know if it was actually damaged. Resolve an item not received request. Just be glad the item was found and hope it can be worked out. In the case of 'item not received' claims, there is no cover for items that you collect in person or arrange to be collected on your behalf, including items bought in the seller's physical store. The wrath of a seller scorned can be brutal. I offered to pay and the buyer said due to my honesty to just keep the item. Unsigned: Tweet The item was not received. Rant. Once the issue is resolved, or we find in your favour, the hold is lifted and the funds are available again. I had multiple items in my cart and paid with paypal via ebay. Ebay have no legal right to make judgement (and assume the buyer is correct) but that does not stop them doing it. The item received does not match the listing description. If she pays by paypal and it is not as described she has to prove the item has been returned (ie courier with online tracking) before paypal will give her back the money. I see only their ebay user name. You did not pay for it. In the note, you could let the buyer know, since he has been refunded, that if he no longer wants the item, he can return it (offer to pay return shipping) or pay the invoice for the item. I want to pay for the item but there are 2 issues. This is something that PayPal has always done even though it does not follow the industry standard. Here’s what you need to know: 1. _ I sent him back the item _ he refunded the item but not the return postage costs . And in that case, I see the "eBay Money Back Guarantee" is covering the return postage costs. The issue is unable to be resolved with the seller. 1) I do not have the seller's emails address. Do i get this back? The tracking number did not show my address, did not fit the weight of my package, was delivered across the country on the next day after my item was shipped. Then buyer turns around and ask for a refund. Tip When a buyer opens a request, please be aware that funds related to the sale in your PayPal account may be put on hold. I shipped priority mail medium flat rate box. If the money was in your paypal account it will have refunded the buyer. Close. Buyer Protection The buyer protection program offered by PayPal helps protect buyers from fraud in the form of misrepresentation or not delivering an item. Received payment through paypal and 2 days later the buyer wants a refund claiming the item is defective (which wasn’t when i sent it). The buyer received it and wanted to send it back, I agreed and refunded him right away before receiving the item (the rules of the game are pretty unclear, but after all I understand I should have never refunded the buyer before I received the item). It is not yours.You should send it back. But now I have received a chargeback from PayPal … Your claim will not qualify for a refund under PayPal’s Purchase Protection program for an Item Not Received claim, if: You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, except for in-person PayPal QR code goods and services transactions, or I have been charged £28 listing fee from ebay. When I go into my paypal history, I do not see the email address of the seller. Transactions sent using PayPal's friends and family option and guest checkout payments are also not eligible for Buyer … An item wasn’t paid for. Some Amazon buyers are really impatient. An eBay buyer is not allowed to open an eBay Money Back Guarantee refund request if: A refund or reimbursement from the seller or payment provider has been received. I signed for the package and opened it at home--likely the signing was the big evidence for PayPal. Buyer received $670.00 refund for my item, refused to return item & then listed item for sale on their eBay site. I was refunded and the item arrived later. jamadaia UKBF Newcomer Free Member. Now I am not only out of the money but without the bag too! In this regard, Paypal does have a buyer protection scheme but it doesn’t always apply and you must take certain steps before you can use it. eBay & PayPal policy does not require buyer to show proof that item is returned to seller. I know the item offer says "the buyer pays the return postage costs", but I returned it not because I changed my mind but because it was broken. If your item is in the package, great. If you had gotten the item back you would have been ok. if item stayed lost, well you would be out some money but that is part of doing business. refunded for item then not received back!!!! Rant. If you just refunded and it was closed, then I'm not sure what you can do. I signed that the PACKAGE was received. 4 1 14. The minute I approved the refund, the amount was immediately deducted from my account despite the buyer not having shipped the item back to me. If she would have returned the item to me then I could have gone to the PO to file an insurance claim IF the item was actually damaged as the buyer claimed. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. I have had 2 items stolen from me this way. I have accepted the refund request and I am waiting for the buyer to send me the item back. 25 April 2008 at 11:40AM edited 30 November -1 at 1:00AM in Ebay, ... - Refunds will not be given until the item is returned (you wouldn't ask for a refund in a shop without taking the item back with you). PayPal is reinstating a controversial policy around its handling of fees in the event of a refund. Buyer says not received, opens Item not received case. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. Paypal was not helpful in this case. 4 0 ... Amazon automatically went ahead and refunded them. You can delete the video, If it isn't in the package, you have evidence to send to PayPal. She refused to do so, she kept the item, and paypal refunded her money. Ring up and talk to either ebay or paypal depending on which it was, and ask for their advice. B) If the return costs were deducted from the refund of your item, please attach the following 2 pieces of documentation: • A copy of the payment email from the merchant or PayPal, showing the initial price of the item you have returned • A copy of the refund email form the merchant or PayPal, showing the amount refunded to you. After this, eBay will step in. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. This will refund not only the amount you received, but also the PayPal fees associated with the transaction. I have no idea how the seller obtained the fake tracking number. ... - Refunds will not be given for buyer's postage cost in returning item. Thread Status: Not open for further replies. Paypal delined to pay the buyer protection for an item I did not receive. most item from china or india take over a month to send them---66 days is far too long---he must have sat on the order waiting for stock or was just slack sending it out---paypal is the way to go--and use the ebay item number as ref. If you have a conscience send it back. (which they did by instructing paypal to refund YOUR money). You can see in the refund transaction that PayPal returned the $2.90 payment fee back to the seller. This has been a nice perk that PayPal merchants have enjoyed for many years. Now the buyer has not send back the item and does not respond to any of my emails. I recently sold a bike to a guy for 1000$ and he claimed that I advertised the wrong bike and that it was a different model. You received the item. I kept checking the dc # and received the message that it was delivered on July 28th, two days after the buyer got their refund. Ebay gave the buyer a refund. I sent a set of books that sold for 244.99. Paypal payment has been marked as Completed, so I sent the CD immediately registered with tracking number to the Paypal shipping address and changed the status of order to shipped on Discogs (unfortunatelly not in Paypal). Suddenly, PayPal refunds have become onerous...Hopefully, the new … Ebay have not seen the item so do not have a clue whether it is "excellent" or not. You never know you may end up in small claims court. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Gets refunded. PayPal is changing their terms, so that if you refund a buyer, they will now be keeping the 2.9% fee they charged on the original amount, in addition to the $0.30 transaction fee that they never refunded. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Posted by 4 months ago. I requested further details like was it still sealed and in mint condition etc. I’m sorry, but you should have refunded the buyer on Monday, immediately after receiving the item back or at least within 24 hours. Gets refunded. Buyer returned a bike completely trashed with scratches and dents everywhere. You could try sending a courteous note and an invoice through PayPal. It was only £4. Since you refunded previously for non-delivery (at the time) the matter was considered settled at that time. Ebay or paypal depending on which it was a lot of money 's. 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