This book also serves to define the rights and responsibilities of the employee. Make it attractive and legible. Digital Retail Audit Templates . Store cleaning. An employee handbook is a manual that tells the employees of an organization about the rules, regulations, and policies of that organization. The code of conduct, similar to the policies, vary from company to company. Store Rules for Customers Customer service is the heart of retail. Include full-time and part-time retail sales positions, management, accounting, dock workers and security. Responsible for adhering to the LCBO Purchase Order terms and conditions. When you have finished writing the handbook, remember to be creative while presenting it. The intent of the authors is not to prescribe the processes and policies described in the sample manual, but to provide a template that will make it easier for organizations to create such a manual than if they were starting from scratch. The handbook should first and foremost highlight these. Policies and Procedures That Work Having a policies and procedures manual in place may make the difference between smooth transitions and troubled times. Businesses run on rules. With the help of SOPs, retailers can ensure efficiency in work and profit accumulation. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Use graphics if necessary to up the charm of the handbook. So to make sure that they go through it thoroughly, you need to make it in the proper manner. The handbook should clearly explain these benefits. According to TrueShip study, over 60% of customers review a Return/Refund Policy before they make a purchasing decision.. Every company must have a mission and vision. Our Return & Refund Policy template lets you get started with a Return and Refund Policy agreement. Reviewed by: Jayne Thompson, LL.B., LL.M. Accordingly, a retail employee handbook is made specifically for a retail store. Stock control policy and procedures. These benefits or perks can include but are not limited to health insurance plans, bonuses, incentives, paid time off, free lunches, etc. Finally, you will disseminate your documents and train users in the new policies and pro… His website is frasersherman.com. What are the rules on returns and gift exchanges? Just download the template and you are good to go! Your pre-writing activities include deciding on a document focus and researching background. Closing procedures are important as they determine how the next day will begin. However, we understand that everyone is not adept at making this document. LCBO, setting retail prices, and marketing opportunities with store operators. And you can use this Employee Handbook Template to help you with that task. How should employees handle angry or dissatisfied customers. The basic rules of store operation should be simple to spell out, but it's still worthwhile getting them down on paper. Do yourself and your customers a favor, get your store policy text below! These are the broad guidelines that outline the general practices to be followed by all employees to achieve your goals. Prerequisites. If they spot a possible shoplifter should they confront him? You’ll most likely need to have a Privacy Policy agreement if your business collects any personal information from shoppers: 1. Just as with the other rules and regulations, you need to determine the code of conduct for your organization much before you can start preparing the handbook. Before you can even start preparing the handbook, you need to determine the rules and regulations that you will include in the handbook. Once you have outlined your values through your mission and vision, you need to tell the employees about the policies of the company. These policies differ from business to business. The best time to establish policies and procedures for your retail store is during the planning stages. Forecast sales and budget orders. Take a look at Best Buy’s return policy: You can download this file in PDF format. Store return policy. The policies and procedures contained within this document ... programs are Vincentian initiatives administered by the Diocesan Council through our Serve Our Stores (SOS) Committee. Customer service is the heart of retail. Procedures typically cover all activities in the store, from sales transactions to customer support to inventory. This template comes with original and suggestive headings and content that have been written by professional writers. Creating good policies takes time and effort, but you can increase your chances for success by remembering a few basics. It is also known as the employee manual. This book also serves to define the rights and responsibilities of the employee. Your landlord or a contractor may handle some of it, but other parts, such as restoring merchandise to order at the end of the day, will fall on your staff. If you've launched a retail business, figuring out retail store rules and regulations for employees from scratch may seem baffling. With this Ice Cream Retail Store Employee Handbook Template, you can get your hands on an example of an employee handbook that can be used as a reference guide. The handbook must outline these laws in strict terms and the penalty or punishment for violating these laws. This template provides space Do you want to make this document for your retail store employees too? Are the rules different if the customer doesn't have a receipt? Adhering to LCBO packaging and labelling requirements and standards. Remember, this is the most referenced section of the book. Store return policies largely take the same considerations, whether that store is located on a street or on the web. Every company offers some sort of benefit to the employees. Whether you’re a retail giant or a small online business, store policies are nearly as important as the products you sell. The store has clearly defined policies and procedures in place and it is the Supervisor’s responsibility to ensure inventory control is efficient, as loss of stock and damages result in a loss of profit. Think of them as a set of store rules – or commitments – that clearly explain to customers what they can expect from your business, and the … Obviously, the best time to establish policies and procedures for your retail business is before you open your store. Responsible for adhering to the LCBO Policies and Procedures Manual for Authorized Store Operators. According to The Friedman Group, following standard operating procedures increases sales, boosts worker productivity and enhances a store's image. 3. At what point do they take money out of the till and place it in the store safe? Most companies follow certain federal and state laws and rules such as anti-harassment law, anti-ragging law, anti-discrimination laws, and others. This document offers a sample of an employee handbook that is very simple and easy to use. Hours of operation: Employees need to know not only when the store is open to customers, but the hours for behind-the-scenes work such as closing out the till, getting change from the bank in the morning and finishing paperwork. Retail Employee Handbook Templates help to make such handbooks. Most of the work happens before you ever begin to write. To make sure you don’t overlook any details and create more work for the next morning, here’s a retail store closing checklist to follow. He's also run a couple of small businesses of his own. Convenience store policies and procedures, for example, typically require customers buying gas either use a credit card or prepay cash. Your policy handbook lets them know what their responsibilities are. We have created a "sample listing" (TOC) of operating procedures that we have documented for various previous retail clients. -- Deborah Connors, with assistance from Meredeth Clark and Steve Zimmerman, C.P.A. If you expect employees to work holidays, as many stores do, they should know that too. In a retail environment, opening and closing times present unique security risks.At these times, employees are particularly vulnerable to robbery. Every retail business and establishment must have a retail operations manual that may include all policies, operations and procedures that are well documented for employees and customers. An employee handbook is one of the most important documents that is provided to the employees in an organization. Many retail professionals say the key to success - in stores or online - lies in superior customer service, both today and in the future. This template is available to be downloaded in PDF format. Retail Standard Operating Procedures manual explain the practice of every department at back office and retail store operations. Just as with opening the store, some things need to be done before the actual closing time. With everything you have to do, it can be tempting to skip drawing up rules or an employee handbook. Convenience store policies and procedures, for example, typically require customers buying gas either use a credit card or prepay cash. No matter the type of organization you are working in, you need to know how to make the employee handbook for the same. Communicate your policies to your staff. The employee handbook of your company is a very essential document for the employees. Your staff has to know which credit and debit cards your store accepts and whether you take personal checks. However, some physical stores may need to consider unique factors — like restocking fees. As a retail businessman if you are looking to design a retail operations manual, you should use well designed retail operations manual in this regards. You'll have even less time to think about retail store rules and regulations for employees once the store opens. If you want to make the employee handbook for your retail store, then this Retail Services Employee Handbook Template is perfect for you. All you have to do is download the file on your PC and you will be able to create this document without hassle. Document exactly a job description for each available position. Code of conduct includes notes on how to dress in the workplace, drug and alcohol usage policy, social media use and others. The following policy can be modified for any retail business that stores cash and valuables such as banks and jewelry stores. Employee conduct: How do you want your employees to treat each other? The mission and vision will help to set the framework for the rest of the handbook. Bula’s template helps clients quickly develop their manual by selecting from almost 400 pages of pre-written comprehensive pharmacy policies, procedures and forms. Accordingly, a retail employee handbook is made specifically for a retail store. Sample Operational Policies and Procedures Introduction - General Information The following document is a complete set of Policies & Procedures and has been prepared for Sample Company. 1. By anticipating problems before you open your doors, you can strategize how you'll handle special situations, as well as the normal day to day operations.This helps avoid making mistakes once you're faced with real-life customers. Convenience stores generally depend on cash-intensive sales, so they need a set of well-defined cash out procedures for effective security and cash control. Operational procedures are vital to the business of running a retail store. The rise of e-commerce, such as the behemoth Amazon, has disrupted many retail store operations, and it’s vital that today’s retail operations professionals adapt to handle that challenge. Security rules: When do employees make bank deposits? 4. How will you deal with harassment complaints? Or whether your physical store asks shoppers for an email address in person when they’re completing their transaction at the registers 3. He lives in Durham NC with his awesome wife and two wonderful dogs. Can employees special order merchandise you don't have on hand? You want your store to look attractive and inviting to customers, which requires cleaning. If you accept checks, what sort of ID do you require? You need to not only mention the policies but also explain the reason behind them. Whether you need to set up initial policies or … This is not the best choice. The policies and procedures you lay down not only cover practical stuff, like your hours of operation, but also help shape your business working conditions. The anti laws define those actions that are forbidden in an organization. Help them to understand them and why they are important. Employment law changes, changes to your award or agreement may also require a review of your policies and procedures. SOPs are policies, standards, and procedures blueprint the organization requires for the management of the entire retail store. The employees must have a reason to come to the workplace every day. Identify the salary range for each position as well as the qualifications required of each candidate. But don’t over-do it so much as to undermine the seriousness of the draft. This template can also be used to make an employee compensation plan. An example would be employees who report to work late more than four times per month will be terminated after one verbal warning and one … Each template can be customized to suit your needs, or you can create your own. Free Valentines Day Facebook Post Template, Free Operational Plan For Project report Template, Free World Cancer Day whatsapp image Template, Free World Cancer Day Twitter Post Template, 9+ Retail Assistant Manager Resume Templates in PDF | DOC, 11+ Customer Maintenance Form Templates in PDF | DOC. Your employees need to know the store rules for customers so that they don't promise more than they can deliver: Fraser Sherman has written about every aspect of business: how to start one, how to keep one in the black, the best business structure, the details of financial statements. Policies also need to be reviewed on a regular basis and updated where necessary. Safety rules, customer service rules, rules on accepting credit cards and closing out the cash register. Just launch and tell employees what to do and not do as you figure it out. 9.0 Issues of materials from the store 10 10.0 Issue of materials on loan 10 11.0 Return of rejected materials 10 12.0 Stores accounting 11 13.0 Scrap management 11 14.0 Stock verification 11 15.0 Safety of stores 12 16.0 Security of stores 13 17.0 Appendices 14 18.0 Conclusion 14 Retail SOPs - Store Merchandising Handling Details Category: Retail. If you want to make this document for your retail store employees too, then you need to download this employee handbook sample template. Whether you're hiring employees, ordering inventory or arranging financing, opening a store takes a lot of time. From daily brand standards checks, to store manager visits and monthly audits, here are six great retail inspection checklists you can start using right away. The buyer’s role. Determine exactly under what circumstances an employee will be terminated and what the termination steps will be. 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